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Safety Online Payment

ERAZIS uses SSL (Secure Socket Layer) that allows encryption of the communication produced between the device used by the client and our servers. This encryption allows the data can not be intercepted. This mechanism also allows the detection and prevention of activities that might indicate fraud.

We Accept Payment:

You can make the payment of your purchases in ERAZIS with the following methods:

  • Credit card
  • Paypal

Credit Card

It is possible for the client to use a credit card and take advantage of the transaction speed and flexibility offered by this payment method. All transactions on our website are secure.

Is it safe to pay online using my card?

ERAZIS uses a state-of-the-art fraud detection and prevention mechanism. This solution allows verification of the authenticity of online payments, while ensuring our clients data integrity and security, as well as their identification.

This security feature is provided via SSL technology (Secure Socket Layer) that encrypts the communications between the client’s computer and our server, so that they cannot be intercepted. Thus, ERAZIS reserves the right to refuse any order paid by a transaction considered illicit. All and any activities considered illegal will be immediately reported to the competent authorities.

PayPal

PayPal is a secure payment method used worldwide. For further information concerning this payment method, please visit www.paypal.com.

ERAZIS does not keep any PayPal account login information of the client.

DELIVERY

Once the order is shipped, the client will receive a confirmation email with the respective invoice, a tracking number and a link that allows tracking of the order on the transport service website.

It is possible that, at the time the shipping confirmation with the tracking number is sent to the client, attempting to track the order online does not yet provide any results. It may take up to 24 hours after receiving the shipping confirmation e-mail for any tracking updates to become available on the transport service website.

SHIPPING COSTS

Shipping costs are automatically calculated by our system.

Shipping costs are automatically updated as the client adds items to the shopping cart.

RETURNED ORDERS

In case an order is returned to ERAZIS for reasons not imputable to ERAZIS or the transport service, ERAZIS will reimburse the amount paid for the order with a deduction of the shipping and return costs.

The client is reimbursed via the original payment method. In case the original payment was made via bank transfer, the client will have to provide bank account details for the reimbursement to be realized.

 

RETURNS AND EXCHANGES

If the client wish to return one or more items, this can be done within 14 days after receiving the order, as long as the products are intact, sealed, complete and inside the original packaging. The packaging cannot be damaged, altered or scratched. It is up to the client to ensure that the returned items arrive at our facilities within 28 days, counting from the day on which the order was delivered.

To exercise the right of return, the client will have to contact us. It will be necessary to specify the order number, the descriptions or reference numbers of the products to be returned and how the reimbursement is to take place. Reimbursement is possible either via the original payment method. Once this period has passed, no new reimbursement can be issued.

The client also needs to be aware if the product to be returned was acquired as part of any promotional campaign, and if any free product was attributed to the order as a result of the product’s acquisition. If that is the case, it will be necessary to not only return the product in question, but also the product that was added for free. Both products are required to comply with the aforementioned guidelines.

A pack, composed of various products, can only be returned in its entirety. If the client wishes to return a product belonging to a pack, it will be necessary to return all the products that are part of that particular pack. All of the pack’s products are required to comply with the aforementioned guidelines.

It is up to the client to send the item(s) to the following address:

Availablemeridian Lda
Rua Luis Campos, 12 – 4700-394
S. Vicente – Braga
Portugal

In case of incomplete or damaged products, products without their original packaging and/or label, or products that present signs of use, returns will not be accepted.

If we do receive an item in any of the above mentioned conditions or with the transport service label placed directly on the respective package, the client will lose the right to be reimbursed and will be granted 10 days to have the item(s) picked up from our premises, paying for the collection costs.

SHIPPING COSTS REIMBURSEMENT

In case ERAZIS is liable for the return of the order, we will reimburse the respective shipping costs (e.g. in case of defective products or products different from the ones actually ordered).

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